Talk directly with real humans.Zero forms. Instant answers.
Skip filling out 10-field web forms and waiting days for an email back. Choose the specific direct channel below to connect with our team right away.
Direct Customer Care & Support Concierge
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Direct WhatsApp Support
Connect directly with our support desk on WhatsApp. Ideal for immediate questions, active booking updates, or quick queries.
Customer Help & Bookings
Assistance with customer accounts, escrow payments, hiring service pros, or general app inquiries.
Provider Onboarding & Verification
Need help with NIN/BVN review, facial verification, guarantor documentation, or wallet payout status?
Escrow & Dispute Resolution
Dedicated priority queue for active job disputes, cancellation reviews, or escrow mediation.
Support Operating Hours
Monday – Saturday: 8:00 AM – 8:00 PM (WAT)
Emergency dispute hotline active 24/7
Headquarters & Operations
Abia, Nigeria
Serving neighbourhoods across major hubs
Escrow Protection Guarantee
Active job dispute mediation
Every Naira held safely until mutual sign-off
Before you reach out...
You might find the exact resolution to your question right here in our frequently answered topics.
When a customer books a job, funds are held securely in QwikHelp escrow. The provider starts work knowing payment is funded. Funds are only transferred to the provider's wallet when both parties confirm completion.
Providers submit a valid NIN or BVN, government photo ID, real-time facial verification, and a verified guarantor. Our security team reviews every application before the profile appears in searches.
Do not mark the job as completed. Open the job menu in the app and select 'Raise Dispute'. Our mediation team will review chat logs, agreed terms, and evidence to resolve the issue promptly.
Yes! Our direct WhatsApp line supports voice calls during operating hours (Mon–Sat, 8am–8pm WAT). You can also request an urgent call-back via our support email.